1. Information We Collect
When you request a consultation, quote, or subscribe to our newsletter, we collect details such as your
name, project address, renovation scope, design preferences, and communication preferences. This information
allows us to tailor our renovation services to your specific needs.
2. Project Consultation Data
Any sketches, mood boards, inspiration images, or design briefs you share with our team are treated as
confidential project materials used solely to craft your personalized renovation proposal. We never share
your design concepts with competing clients or third-party design firms.
3. Site Survey & Property Details
Measurements, photographs, and structural observations collected during on-site visits are stored securely
and used exclusively for designing and executing your renovation project. These records are retained for the
duration of your project and our warranty period, after which they are archived or deleted at your request.
4. How We Use Your Information
Your data helps us prepare accurate quotes, schedule site visits, coordinate with subcontractors, order
materials, and keep you informed about project milestones and design decisions. We may also use anonymized
project data to improve our renovation processes and service quality over time.
5. Design Portfolio & Photography
With your written consent, we may feature completed renovation projects in our portfolio, social media, and
marketing materials. You may decline this at any time, even after project completion, and we will promptly
remove your project images from public-facing channels upon request.
6. Sharing with Subcontractors & Vendors
To execute your renovation, we share necessary project details (never sensitive financial data) with vetted
tradespeople, material suppliers, and permitting partners bound by confidentiality agreements. All
subcontractors are required to adhere to our privacy standards when handling your project information.
7. Material Supplier Coordination
Your shipping address and order specifications are shared with material suppliers solely for the purpose of
fulfilling your renovation project. Suppliers are prohibited from using your information for any other
purpose, including their own marketing or customer outreach initiatives.
8. Data Security & Storage
We employ industry-standard encryption, secure servers, and restricted internal access to safeguard your
personal and project information against unauthorized access, loss, or misuse. Our digital infrastructure is
audited regularly to maintain compliance with modern security best practices.
9. Cookies & Tracking Technologies
Our website uses cookies to remember your design preferences, analyze traffic patterns, and improve your
browsing experience. You can disable cookies in your browser settings without affecting core functionality.
We never use cookies to collect sensitive personal or financial information.
10. Marketing Communications
You will only receive promotional emails, design newsletters, or renovation tips if you have explicitly
opted in. You may unsubscribe at any time using the link provided in every communication. We honor
unsubscribe requests immediately and ensure no further marketing messages are sent.
11. Your Privacy Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these
rights, simply reach out through our unsubscribe form or contact options, and we will respond within 30
business days. There is no charge for exercising your privacy rights.
12. Policy Updates
As our renovation services evolve, we may update this policy to reflect new practices or regulatory
requirements. Material changes will be communicated via email or a prominent notice on our website at least
14 days before taking effect, ensuring you always know how your information is handled.